Frequently Asked Questions

FAQ can help you find answers to common questions, related knowledge for products, shipment, payment and service etc ..

  •  How to order

    Please read the information in this site and get full understanding about our products. If you have any other concern,please contact our sales dept by mail at Sales@oprintjet.com or via SKYPE: Oprintjet.DTG. You can make the payment straight from our website or you can request to use your preferred method of payment.

  •  About Payment

    Payment term: 100% payment before shipment.

    Payment methods: T/T(Telegraphic Transfer transfer to our official bank account), Western Union (This is faster payment method used in the world wide) Credit Card or Paypal.

  •  About delivery time

    7-10 days ( Express Shipping from China)

    Notice: All of the ordered goods will be tested with printing by our professional technicians before the shipment. Testing process will be captured in video and pictures.

  •  About Shipment

    OprintJet logistic dept can arrange the goods to any of your appointed address or airport or sea ports. We can arrange everything for you regarding the shipment issue.

    Three main ways:

    1. Air forwarding to your appointed nearest air port. (Port to Port services) Suitable to all of our products. Consignee needs to take the goods to their own address from the ports. Lead time is normally 3-7working days after departure. Up to different airports’ locations. ( convenient if you located near the Airport for pick up)

    2. Sea forwarding to your appointed nearest sea port. (Port to Port services)Suitable to all of our products. Consignee needs to take the goods to their own address from the ports. ( Cheapest Way)

    3. Express shipment door to door services. (Door to door services) Suitable for small size printers. Main partners: DHL/UPS/TNT/FEDEX/AMEX/SF express. Consignee have the goods directly from our testing room to their location. (Most Common Way)

  •  About the warranty

    One year of warranty for mechanical parts including belts,sliding way,ball screws, and cover.
    One year of warranty for electronic parts including main board,control board,transformer board,and control panel.
    One year of warranty for RIP and other software. About the services

  • Online training and guidance. 24*365 hours

     Oprintjet after sales dept technicians will contact you directly once they get confirmation about the arrival of the goods in your hand by making appointments with you for the training time. They will make discussion with you about reading the menus first before the appointment online. The whole process of services will be done with online contacting tools/web camera/teamviewer/Skype.MSN,YM,GTALK,etc.Any extra cost for import

    Any extra cost for import?

    Yes. You will need to pay VAT,different countries have different rates for this type of printer. You can check with your local customs by H.S.CODE: 8443.3213.00 Normally the rate is about 13-17%. NO fees when shipping via Express shipment door to door services.

    Samples request?

    OprintJet have most of the hot applications samples in stock. If you need our ready samples with our own artwork ,we will send the goods directly to you at your own shipment cost. ( Shipped From China)



Q:how much ink on average does the printer consume to print a meter square of color?

A:Usually it will cost 12~14ml ink for printing one square meter . So it will cost you about USD2.4~2.8 for printing one square meter.

Q:if we stock inks, what is an expiry of a liter bottle?

A:For the inks, the expiry for the inks is 12 months, but for the white ink, it is 6 months.

Q:So this is a multipurpose printer , Can i print on any type of material?

A: You can print on garments , and you can also print on rigid material such as wood, glass, porcelain, but we recommend our customers to either use the printer on garment  only or on  rigid material only.  they both use different type of ink and different cartridges .  Some people still use it on both and they switch cartridges depending on the material. This is OK for small production , But for mass production,  switching the cartridges all the times can damage the printer.

Q:How many colors of inks?

The eight colors stand for : Yellow, Magenta, Matte Black, Red, Orange, Photo Black, Gloss Optimizer and Cyan.

Q:What is the ink cartridge you are using?

A:We are using CISS( Continue Ink System Supplier ) , when the ink runs out , we just need to fill the ink in and do not need to change the ink cartridge.

Q:Which software can I use for printing?

A:We use Corel Draw, Photoshop ,Illustrator,CAD,etc to design the artwork.

Q:What is theformat that the artwork should be?

A:The format of artwork could be EPS, BMP, GIF, JPGE, AI.etc, we could import it into software and directly output them after settings based on your request.

Q:What is your RIP?

A:The RIP is a software which supports all the features on our machines. This is a special software which is compatible with all our Printers.

 Q:What are the special features of your RIP?

A:Some printers have 6 colors and others 8 colors. Would i be able to print any others colors than these 6 or 8 colors?

 Q:Yes, you can print any kind of design. 8 colors is CYMK,,LC,LM,LK,LLK, but these 8 color can mix to create any kind color you want to print

A:We can manage all the details by this software for printing including:
1. Ink channel option.
2. Ink limit(It is different for different materials in order to get the best printing result)
3. Print speed(Uni-direction or bi direction)